Shipping Policy

Thank you for shopping with Kintsu Collective. We aim to ensure your order arrives safely and on time. Please review the information below regarding our shipping process.

Processing Time

All orders are processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates & Delivery Times

Canada & United States

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Shipping rates are calculated at checkout based on your location and order weight.

International Shipping
We offer international shipping to selected regions. Delivery times vary by destination and customs processing.

Free Shipping

We offer free standard shipping on orders over $99 (Canada & U.S. only).
Free shipping is automatically applied at checkout.

Order Tracking

Once your order is shipped, you will receive a confirmation email containing your tracking number.
You can check your shipment status anytime using the link provided.

Address Information

Please ensure your shipping address is correct.
Kintsu Collective is not responsible for delayed or lost packages due to incorrect or incomplete addresses.

Lost, Delayed, or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of delivery at help@kintsu-collective.com.
We will assist you with filing a claim or arranging a replacement when eligible.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties and taxes determined by your country’s regulations.
These fees are the responsibility of the recipient.